I walked into the store that day in a floral dress and black shrug, very representative of my newly 19-years-old style.
“Hi, I’m here to see Josh for an interview,” I timidly said to the cashier.
What came next was one of the most intense interviews I’ve ever gone through, and I’m a journalist. I was asked what I knew about the company and different areas of the store. I had to put outfits together and help a sales representative masquerading as a customer find something for her husband.
When I left, I felt confident I at least did OK, and I did. After a second interview, I got the job. I was now a sellebrity at Old Navy, and yes, that is really what they called us.
Little did I know, four-and-a-half years later, I would still be working there. After graduating with two bachelor’s degrees. After getting married. I was still there.
Old Navy had become a safe place for me. Although I was able to take time away from working there because of other jobs, Old Navy was always there when I needed a few extra bucks to to make ends meet.
While working my fifth back-to-school season this year, I encountered a customer that made me realize I had finally had enough.
She put a large pile of men’s clothes in front of me, looking just as frustrated as every other mother that time of year.
“Are y’all not going to have the $10 jean sale this year?,” she asked.
“Kid’s jeans are on sale for $10 right now, but unfortunately, the adult jeans only get down to $19. This is the cheapest they’ll probably get this summer,” I replied.
“I don’t like your attitude,” she abruptly said. “Is there a manager that can check me out? I don’t want to talk to you anymore.”
I had never had a customer complain about my service, so I was taken aback, to say the least. I sent her down to Priscilla, a manager who is known to not take attitude from anyone, who checked her out.
“I don’t want these because that girl down there touched them,” she said.
I can’t make this up. I’ve never felt so insulted in my life. Priscilla defended me, telling the customer that I am one of the oldest and best cashiers in the store. The customer angrily left, saying she would never come back. That was fine with us.
As upset as I was about the encounter, it made me realize I just could not do this anymore. It made me see the light outside of the box I had been in for so long. It was time for me to get out of my comfort zone.
I turned in my two-weeks notice a few weeks later. I’m financially stable enough to have one job for the first time in my adult life, and if I didn’t quit then, I don’t know if I ever would.
My last shift was filled with complacency and a tinge of melancholy. I spent my entire adult life working at this store. This was the end of an era for me.
Quitting Old Navy also feels like I’m quitting my college years. In a few short months, I’ll be a real adult with a real adult job, and that’s scary. Especially without a back-up plan, which is what working retail has always been for me.
I will forever cherish my time working at Old Navy. I learned how to deal with difficult people and an obnoxious amount about credit cards. I can organize a closet like no one else, properly folding, silhouetting and color striping every item. I also made so many friends, in both coworkers and regular customers like Jenny, Janice and The Keenums.
Here’s to the end of my broke college years (hopefully).
Love the story made me tear up. I will never for get you and you will always be the best customer service cashier I have ever had!!! I wish u the best in life!